At Ella Aesthetics, client safety, wellbeing and professional standards are our highest priority. In order to ensure every treatment is carried out safely and responsibly, all clients are required to carefully review and comply with the following clinic policies before receiving any treatment.
All clients are required to complete a full medical history and consultation form upon arrival prior to any treatment being carried out.
This form is essential in allowing us to assess whether treatment is suitable and safe based on your individual medical history, allergies, current medications, previous treatments, health conditions or any other factors that may affect treatment outcomes.
Failure to disclose accurate medical information may compromise your safety and may result in treatment being refused.
All injectable and advanced aesthetic treatments offered by Ella Aesthetics are strictly available to individuals aged 18 years or older.
All new clients may be required to provide valid government-issued photographic identification, including:
If suitable identification cannot be provided, treatment will not proceed under any circumstances.
All treatments are subject to professional assessment and suitability.
Ella Aesthetics reserves the right to refuse treatment where we determine that treatment is not medically appropriate, unsafe or not in the client’s best interest.
Treatment may be refused for reasons including but not limited to:
Any refusal of treatment is made solely in the interest of client safety and professional responsibility.
Prior to treatment, all clients are required to sign a treatment consent form confirming that they fully understand the procedure being performed.
By signing consent, clients acknowledge that they understand:
Clients confirm they have had the opportunity to ask questions before treatment begins.
As with all aesthetic treatments, certain temporary side effects or complications may occur.
These may include but are not limited to:
More serious complications, while uncommon, can occur and will always be discussed during consultation where relevant.
Ella Aesthetics maintains full professional discretion to refuse treatment at any time.
Treatment will be refused if:
Client safety will always take priority over proceeding with treatment.
Deposits paid to secure appointments are non-refundable unless otherwise agreed by management.
Appointment changes or cancellations must be made with reasonable notice.
Late arrivals may result in shortened treatment time or cancellation of appointment.
Following treatment, all clients are responsible for carefully following aftercare instructions provided by Ella Aesthetics.
Failure to follow aftercare guidance may negatively affect results and may increase the risk of complications.
Ella Aesthetics cannot accept responsibility for complications arising from failure to follow aftercare instructions.
By booking an appointment and proceeding with treatment, clients confirm that they:
At Ella Aesthetics, your safety, wellbeing and confidence remain our highest priority.